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Terms of Service

Service Agreement

These terms govern the automotive services provided by Summit Auto Care to customers in Australia. By engaging our services, you agree to these terms and conditions.

Services Provided

Summit Auto Care offers comprehensive automotive services including:

• Vehicle maintenance and scheduled servicing
• Diagnostic and repair services for all vehicle systems
• Tire installation, balancing, and wheel alignment
• Brake system inspection, maintenance, and repair
• Pre-purchase vehicle inspections
• Emergency automotive assistance

Customer Responsibilities

Customers agree to:

• Provide accurate information about vehicle history and issues
• Authorize repairs and services through written or electronic consent
• Pay for services according to agreed pricing and payment terms
• Retrieve vehicles promptly upon completion of work
• Maintain appropriate insurance coverage for their vehicles

Pricing and Payment

Our pricing structure operates as follows:

• Detailed estimates provided before commencing major repairs
• Labor rates based on industry standards and complexity of work
• Parts charged at competitive market rates with appropriate markup
• Payment due upon completion unless prior arrangements made
• Accepted payment methods include cash, card, and approved credit terms

Warranties and Guarantees

Summit Auto Care provides warranties on work performed:

• 6-month warranty on labor for most repairs and services
• Parts warranties as provided by manufacturers
• Warranty coverage excludes normal wear items and misuse
• Warranty claims must be reported promptly upon discovery

Liability and Insurance

Regarding liability and protection:

• Summit Auto Care maintains comprehensive business insurance
• Liability limited to the cost of services performed
• Customers responsible for personal items left in vehicles
• Force majeure events may affect service delivery timelines

Vehicle Storage

For vehicles left on our premises:

• Reasonable care taken to protect customer vehicles
• Storage fees may apply for vehicles left beyond agreed pickup dates
• Summit Auto Care not responsible for items left in vehicles
• Vehicles may be moved as necessary for facility operations

Dispute Resolution

In case of disagreements:

• Initial resolution attempts through direct communication
• Mediation through automotive industry dispute resolution services
• Australian Consumer Law protections apply to all services
• Queensland state laws govern this agreement

Privacy and Confidentiality

We respect customer privacy by:

• Maintaining confidentiality of customer information
• Using information only for service-related purposes
• Complying with Australian Privacy Principles
• Securely disposing of outdated customer records

Modifications to Terms

These terms may be updated to reflect:

• Changes in automotive industry practices
• Updates to Australian consumer protection laws
• Improvements to our service offerings
• Customer feedback and operational refinements

Contact Information

For questions about these terms:

• Email: [email protected]
• Phone: (07) 3215 8890
• Address: 1425 Logan Road, Mount Gravatt, Brisbane, Queensland 4122

Last Updated: January 1, 2024